Ticketsolve Workshops 2025: Your Guide to a Day of Insights, Ideas & Debate

It’s nearly time for Team Ticketsolve to hit the road on our annual summer roadtrip, and we couldn’t be more excited! We’ll be visiting 10 fantastic locations across the UK and Ireland to deliver our much-loved regional workshops, bringing together our community for a day of sharing, learning, and Ticketsolving.

We’ve already shared why these sessions are such a highlight, showcased the incredible locations we’re heading to this year, and looked back at some special workshop memories. Now it’s time to lift the curtain on our 2025 agenda: and it’s packed with insights, inspiration, and ideas you’ll want to take home.

This year’s workshops are led by the Ticketsolve team and shaped around real-world challenges and opportunities, offering you a chance to:

• Explore key updates and features through practical demos
• Swap tips and strategies with other Ticketsolve users
• Learn from inspiring case studies across the sector
• Ask questions, collaborate, and dig into best practice

Whether you're already signed up or have yet to book your place, here’s what we have in store 👇

👋 10:00 – 10:30 | Welcome & Break the Ice

Say hello to old friends and new over a cuppa and a light bite. It’s the perfect start to a day of collaboration and learning. Let the conversations (and caffeine) flow!

• Connect with fellow attendees
• Meet members of Team Ticketsolve who will be steering you through the day.

🎯 10.30 – 11.00 | Shifting Momentum & Making Impact

We shine a spotlight on the organisations who’ve rolled up their sleeves and faced sector-wide issues head-on. Whether it’s making their offering more accessible, segmenting their communications more effectively, or refreshing their brand presence, these case studies offer inspiration backed by experience. You’ll leave feeling motivated and equipped with ideas that can be adapted to your own organisation.

• Supporting insights around new audience trends & expectations
• Discover new ways to approach sectoral hurdles
• Walk away with practical ideas to implement

🛒 11.00 – 11.30 | Seamless Processes with Event Hub

You’ll get the lowdown on Ticketsolve’s latest product: a pre-order system designed to minimise queues, enhance the visitor experience, and increase revenue through smart upsells. Hear how venues are already seeing the impact and imagine what it could do for you.

• Discover Event Hub’s benefits
• Improve audience experiences
• Unlock a new secondary income stream

☕ 11.30 – 11.45 | Morning Tea Break

• Reflect on the morning so far, and refresh and reset

📝 11.45 – 12.30 | Ticketsolving Tips & Tricks

In Ticketsolving Tips & Tricks, you’ll get a tour of under-the-radar features and smart ways to make your daily tasks easier. This is your chance to hear directly from the team who knows the ins and outs of Ticketsolve better than anyone - so bring your notepad and get ready to nod along to ideas you didn’t even know you needed.

• Discover hidden tools
• Save time and clicks
• Gain expert insights from the Support team

🥪 12.30 – 13.15 | Lunch Break

Time to recharge with some good food and even better conversation. This lunch break is a moment to relax, digest (literally and figuratively), and build connections with other attendees.

🎤 13.15 -13.45 | Big Arts & Culture Debate

The Big Debate is a lively, participatory session where we take on big, bold statements about the future of arts and culture. Pick a side, make your case, and hear from others across the sector. It’s not about winning - it’s about thinking differently, challenging assumptions, and having a good-natured debate that leaves you energised and inspired.

• Share your views in a collaborative setting
• Challenge assumptions and hear other perspectives
• Connect through thoughtful dialogue

📈 13.45 – 14.00: New Features to Maximise Fundraising Impact

Fundraising is evolving, and so are we. In New Features to Maximise Impact, you’ll explore the newest enhancements to Ticketsolve’s donation tools. Learn how to encourage giving at every touchpoint and turn casual visitors into long-term supporters.

• Learn about new fundraising features
• Take practical steps to increase impact

💡 14.00 – 14.15 | Work Smarter with Projects

Ever feel like you're juggling too many tabs, tools, and to-do lists? We’ve got a better way. In this session, we’ll show you how to manage your work all in one place inside Ticketsolve. Whether you’re chasing a fundraising goal, managing a sales pipeline, or just trying to keep things tidy, this session is your guide to stress-free organisation.

• Organise tasks and stakeholder & patron pipelines with ease
• Use Inbox for better prioritisation
• Keep projects on track

🫖 14.15 – 14.30 | Afternoon Tea Break

• Refresh, and grab a drink for the final push

🔐 14.30 – 14.45 | Peace of Mind with Ticketsolve Protect

No one likes the unexpected, but refund protection can help turn potential cancellations into long-term loyalty. You’ll learn how Ticketsolve’s new integrated refund protection tool provides customers with reassurance and is a another way to improve the customer experience while unlocking a new source of revenue.

• Understand the value of refund protection
• Increase customer confidence
• Open a new revenue stream

💳 14.45 – 15.00 | Simple Payments with Ticketsolve Pay

Ticketsolve Pay is designed to streamline your transactions, reduce admin, and improve the customer experience at every step. Whether you’re processing payments online or in person, this session will show you the benefits of switching to our new all-in-one payment solution.

• Simplify your payment systems
• Enhance customer convenience
• Reduce payment headaches for your team

🔮 15.00 – 15.15 | What’s Next for Ticketsolve

Get an exclusive look at the bigger-picture plans shaping the future of Ticketsolve. We’ll share early insight into the exciting features, improvements, and long-term developments in the pipeline.

• Preview upcoming product developments
• Stay ahead of the curve
• Understand how Ticketsolve is evolving

🎉15.15 – 15.30 | Let’s Call it a (Productive) Day

And that’s a wrap! After a jam-packed day of sharing, learning, and Ticketsolving, we’ll finish up with some final reflections and a big thank you!

Whether you’re a Ticketsolve pro or a new user looking to make the most of the system, these workshops are built for collaboration, connection, and community. You’ll leave with practical tools, fresh perspectives, and a network of peers facing the same opportunities and challenges as you.

So, what are you waiting for?

We can’t wait to see you on the road! 🚌