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Ticket Exchange Tool Helping to Address the Current Challenges from Event Cancellations

Sergi Ferran Parera
19 March 2020
Ticket Exchange Tool Helping to Address the Current Challenges from Event Cancellations

The current novel coronavirus and resultant health crisis has meant the arts are once again thrust into facing some very serious challenges. We know how devastating the closures, cancellations and postponements have been for the arts community at large and of course our own Ticketsolve community. While we cannot be certain of when this will all come to an end, we want to assure you that we are here for you and are committed to helping in any way that we can.

Over the last number of days, we have been gathering resources, ideas, advice and tips that we think will be of use in the coming weeks. We have been sharing them and will continue to do so over a variety of channels. If there is something you need specific help with or a question or concern you have please get in touch.

In addition to the above, we are pleased to share with you a brand new tool that will help you communicate to all of your customers and allow them to choose what they would like to do with their tickets for cancelled events.

The Ticket Exchange Tool will automate the whole process for you. This new tool within Ticketsolve is very simple to use and will email all the customers per event that has been cancelled. This is important as you will be able to communicate to all ticket holders, not just those that have opted in through Mailchimp.

The email is completely automated and will give your customers options on what to do regards the cancelled event.

1. Request a refund

2. Exchange the full or partial value of their purchase into a credit voucher they can use at your venue at a later date.

3. Transfer the full or partial value of their purchase to a donation.

We have purposefully set up the automated email in such a way that it is GDPR compliant and transparent, giving your customers all the options available to them.

Once your customer selects their desired option, we will automatically process the refund, exchange or donation for you. If, however, your customer has used chip and pin or cash as their payment option, you will need to get in touch with the customer and process this manually.

We totally understand that this won’t solve the bigger issues, but it’s something small that will save you a lot of time and effort, and hopefully transfer a lot of your customers' tickets to credit vouchers or donations.

If you need help with this new tool, let us know, we'd be happy to help you in any way that we can.

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