Running a venue is no small feat. From ticketing to team management, there’s a constant juggle to keep things moving smoothly. But what if operations didn’t just work—they worked better? By reconsidering their operations and looking to boost efficiency, venues can unlock their potential, creating room to innovate, grow, and deliver unforgettable experiences for their audiences.
By way of some (excellent) examples, we’re sharing some of our favourite resources on operational efficiency, created with venues in the Ticketsolve community who are finding new ways to thrive by embracing technology and refining processes to transform their operational activity.
Read on to find out more.
Technology: The Key?
In today’s fast-paced arts and cultural sector, technology isn’t just a convenience—it’s fuel for transformation. Without a doubt, every organisation is driven by people—their creativity, passion, talent, and dedication to creating memorable experiences. But technology can help to empower teams, streamline processes, and open up new opportunities for growth.
Efficient tools can bridge communication gaps across departments, automate repetitive tasks, and enhance workflows. This frees up staff to focus on what they do best, whether it’s building deeper audience connections, designing innovative programming, or thinking strategically about the future. By reducing the time spent on manual tasks, technology enables teams to channel their energy and creativity where it matters most.
After all, when we talk about "technology solutions", we're talking about the ability to complement—not replace—the human touch. When the right tools are in place, venues can foster collaboration, improve efficiency, and reimagine how they deliver value to their audiences. Our resources explore how this looks in practice, and how technology can ensure you’re equipped to thrive in a rapidly evolving landscape.
The Bigger Picture
When venues get their operations running smoothly, it’s not just the team that feels the benefits—it’s everyone. Staff feel supported, audiences enjoy seamless experiences, and the whole organisation becomes a well-oiled machine ready to adapt and thrive.
Operational efficiency isn’t just about ticking boxes or saving time; it’s about creating a foundation that lets creativity and connection shine. Whether it’s streamlining workflows, making the most of new technology, or encouraging better teamwork, the ripple effects can be huge.
Venues like Regent Ipswich & Corn Exchange, Komedia Bath, and Liverpool’s Royal Court have shown how a focus on efficiency can pay off. It’s not just about doing things faster—it’s about doing them better, and building stronger, more vibrant connections with the communities they serve.
Learn from experience…
Regent Ipswich & Corn Exchange
Regent Ipswich and Corn Exchange faced challenges in keeping operations efficient while navigating a busy events schedule. By adopting streamlined workflows and new tools, they revolutionised how their team operates. The changes reduced admin burdens, empowered staff to focus on delivering standout experiences. These innovations haven’t just saved time—they’ve also strengthened customer engagement, ensuring that the venues remain a vibrant and integral part of their community, creating unforgettable moments for audiences.
Komedia Bath
For Komedia Bath, a venue known for its vibrant mix of events which are often in high demand, operational efficiency was more than a behind-the-scenes necessity—it was a way to improve the entire audience journey.
Komedia Bath transformed their entry process by moving from printed lists to mobile scanning, streamlining operations, reducing delays and improve the audience experience.
Liverpool's Royal Court
Liverpool’s Royal Court wanted to enhance audience experiences while maximising revenue from their unique cabaret-style seating and on-site dining. By leveraging upselling and cross-selling tools, they transformed how they engage customers during the purchase journey.
The changes streamlined operations, boosted food and beverage sales, and allowed staff to focus on creating personalised, memorable experiences. These innovations haven’t just increased revenue—they’ve strengthened audience connections, ensuring the Royal Court remains a cultural cornerstone of Liverpool, delivering exceptional nights out for their community.
