Our latest automations are almost here! We’re releasing four new options, each tailor-made to help you deliver thoughtful, well-timed communication at every stage of the customer journey.
From keeping your team informed behind the scenes to helping audiences feel recognised and appreciated, they’ll support your organisation in building stronger relationships that extend well beyond the moment of booking.
Whether it’s setting up operational alerts for your team or sending targeted messages to customers, these automations help create smoother experiences while reducing manual tasks.
Let’s take a look at each of them, and what they can do in practice.
The New Order Customer Tag Email Automation sends an email alert to a system user when a customer with a specific tag on their account places an order.
This helps your team respond quickly when certain customers book tickets, whether that means offering a helping hand or a warm welcome, or noting any special requirements.
Because the automation is triggered by customer tags, it’s flexible and can be used across a wide range of scenarios. Discover the setup guide.
If a customer has an access-related tag on their account, your front-of-house team gets an alert when they book tickets. This way, staff can be ready to provide any needed help, like reserved seating or mobility support.
When a VIP customer books tickets, management or front-of-house teams get a notification so they can greet them personally or arrange extra hospitality.
If a customer has caused issues before or was refused entry, this automation quietly alerts relevant team members when they order again, so the team can prepare accordingly.
The New Order Product Email Automation sends a targeted email to customers when their completed order includes a specific product.
This lets you send product-specific communications so customers get relevant info, instructions, or follow-up messages related to their purchase.
Rather than sending generic messages, you can deliver exactly what customers need, automatically. Discover the setup guide.
When a customer donates, the automation sends a personalised thank-you email that shows your appreciation and strengthens their connection to your organisation.
When someone buys a benefit product, the automation sends a welcome email with onboarding details, membership perks, and tips to help them get the most out of it.
Some purchases require additional information. For example:
This automation makes sure customers get the right instructions right after they buy.
The Event Alert by Tag Automation lets you send pre-event reminder emails to customers holding tickets for events with specific tags.
Rather than sending the same reminder for every event in your account, this automation allows you to create targeted pre-event communications for specific shows or event types. Read the setup guide.
Send tailored reminders with details relevant to each event, like special instructions, venue info, or programme notes.
Some events might have different lead times. For example, festivals or outdoor events may require earlier reminders with additional preparation information.
Send an extra reminder for certain events alongside your standard account-wide pre-event alert - especially useful just before the event to cut no-shows and help customers come ready.
Encourage customers to make Event Hub pre-orders by sending reminders at key times, e.g. 7 days before the event to promote pre-show dining or 24 hours before the event to promote drinks or merchandise pre-orders
The Membership Expiry Reminders Automation helps organisations increase renewals by sending automated reminder emails before and after memberships expire.
The automation runs daily and identifies memberships reaching key milestones, triggering the appropriate email in a four-step reminder sequence designed to encourage renewal. Discover the setup guide.
The reminder sequence typically includes:
Each message arrives at the right time to keep memberships top of mind and give customers enough time to renew.
Together, these automations help organisations simplify communication, enhance customer experience, and cut down on manual work for busy teams.
Whether it’s alerting staff when important customers book, sending tailored product info, encouraging renewals, or delivering targeted event reminders, they’ve been created to make sure the right messages reach the right people at the right time.
And since they’re built right into Ticketsolve, you don’t need extra tools or complex workflows: everything works smoothly within your ticketing and CRM platform.