TPC 2026 is almost here, and we couldn't be more excited to be heading back to Manchester! We're proud to be sponsoring the conference again this year, and as always, we're looking forward to two days of conversation, learning, and connection with professionals from across the sector.
For us, TPC isn't just a conference: it's one of the most valuable events in our calendar. It gives us the chance to speak directly with the people working on the front lines of ticketing: hearing about the challenges you're navigating, the ideas you're testing, and the ways your organisations are adapting. Those conversations genuinely shape how Ticketsolve evolves. In fact, 74% of new features added to Ticketsolve in the last 12 months came directly from user feedback.
Attending this year will be Nick, Paulie, Conor, Darren, Caroline, and Gerard, so please do come and find us at the stand. Whether you want to share a challenge you're facing, explore something new, or simply swap ideas with others in the sector, we'd love to hear from you.
Before we get there, we've each picked a session from the programme we're especially looking forward to. Read on to find out what's caught our eye, and don't miss the sessions being delivered by Ticketsolve customers and team members across both days.
We're thrilled that two Ticketsolve customers are taking to the stage at TPC 2026, and that members of our own team will be joining them. We'd encourage everyone to put these in the diary:
From Transactions to Relationships: Building Personalised Visitor Experiences at London Museum opens Wednesday morning in the Lancaster Suite. Nick (Head of Revenue and Growth at Ticketsolve) will be joining Kate McInnes (Digital Product Manager) and Harriet Warnock-Smith (CRM Manager) from London Museum to explore how the museum is rethinking visitor engagement ahead of its landmark opening. The session looks at personalisation, behaviour-based segmentation, and how to build a joined-up understanding of visitors across ticketing, CRM and digital touchpoints, all supported by insights from Ticketsolve.
We're hugely proud to support both organisations and can't wait to see these sessions come to life.
With more than 20 years in venue management, Paulie knows that selling an experience is about far more than filling seats. This sessio looks at how the rise of immersive entertainment has reshaped audience expectations, and what that means for ticket strategy, pricing, and how venues communicate value. Paulie's looking forward to the practical takeaways around balancing different ticket types while keeping both revenue and customer satisfaction strong.
With nearly 30 years in the arts, Gerard has seen first-hand how important it is to understand who your audiences are, and what they actually want. The team at Lighthouse Poole manage over 550 shows across four venues with a small marketing team, which makes their approach to audience segmentation all the more impressive. Gerard is looking forward to hearing how they used data research and tools like Audience Spectrum to build genuinely bespoke customer experiences across both their marketing and front-of-house offer, and how they changed the way their whole team works as a result.
Darren works closely with venues as they transition to Ticketsolve, so understanding how organisations listen to and act on audience feedback is something he thinks about every day. This session, from David Dodd at Hall for Cornwall, covering how they've processed and acted on more than 50,000 pieces of audience feedback using Net Promoter Score methodology, is exactly the kind of practical, real-world case study Darren finds most valuable. He's keen to explore how the insights from Hall for Cornwall can help inform how Ticketsolve supports other organisations in building their own feedback loops.
Caroline's Pick | From Barrier to Box Office: Making Accessible Ticketing Work
Accessibility has always been close to Caroline's heart, she's an Accessibility Champion who has spent her career working to improve the visitor experience for everyone. This session tackles one of the most pressing issues in live events, with research showing that the majority of disabled fans have faced barriers when trying to book. Caroline is looking forward to hearing how the industry can move beyond bolt-on solutions and embed accessibility at the heart of ticketing systems, and she'll be taking the discussion back to inform how Ticketsolve continues to develop its own offer.
Want to connect with us at TPC? Head to our profile on the TPC app to book in a conversation or find us at the stand, we'd love to chat.