--- title: Recent Case Studies from the Community description: Discover recent case studies from the Ticketsolve community. image: https://blog.ticketsolve.com/hubfs/Blog%20Images%202026%20(40).png --- [![Ticketsolve](https://blog.ticketsolve.com/hubfs/Ticketsolve_February2026/images/68f736000138811d1177551d_888d610311d422711949baed029e6386_Frame%202147236644.svg "Ticketsolve")](https://ticketsolve.com/) - The Platform - Features - [Ticketing](https://ticketsolve.com/features/ticketing) - [Box Office](https://ticketsolve.com/features/box-office) - [Marketing](https://ticketsolve.com/features/marketing) - [Fundraising](https://ticketsolve.com/features/fundraising) - [CRM](https://ticketsolve.com/features/crm) - [Integrations](https://ticketsolve.com/features/integrations) - - [Data & Insights](https://ticketsolve.com/features/data-and-insights) - [TS Pay](https://ticketsolve.com/features/ticketsolve-pay) - [TS Protect](https://ticketsolve.com/features/ticketsolve-protect) - [Event Hub](https://ticketsolve.com/features/event-hub) - 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[Video Tutorials](https://ticketsolve.zendesk.com/hc/en-us/sections/12909527372180-Resources) - Customer Success - Success Stories - [London Museum](https://ticketsolve.com/success-stories/london-museum) - [Liverpool Royal Court](https://ticketsolve.com/success-stories/liverpool-royal-court) - [Ipswich Theaters](https://ticketsolve.com/success-stories/ipswich-theaters) - [Venue Cymru](https://ticketsolve.com/success-stories/venue-cymru) - [The Book of Kells Experience](https://ticketsolve.com/success-stories/the-book-of-kells-experience) - Don't take it from us - [Our Community](https://ticketsolve.com/dont-just-take-it-from-us) - [NPS & Customer Satisfaction](https://ticketsolve.com/dont-just-take-it-from-us#nps) - [Testimonials](https://ticketsolve.com/dont-just-take-it-from-us#testimonials) - About Us - Company - [About Us](https://ticketsolve.com/about) - [Our Story](https://ticketsolve.com/our-story) - [Careers](https://ticketsolve.com/careers) - [Contact](https://ticketsolve.com/contact) - [Pricing](https://ticketsolve.com/pricing) - Features - [Ticketing](https://ticketsolve.com/features/ticketing) - [Box Office](https://ticketsolve.com/features/box-office) - [Marketing](https://ticketsolve.com/features/marketing) - [Fundraising](https://ticketsolve.com/features/fundraising) - [CRM](https://ticketsolve.com/features/crm) - [Integrations](https://ticketsolve.com/features/integrations) - [Data & Insights](https://ticketsolve.com/features/data-and-insights) - [TS Pay](https://ticketsolve.com/features/ticketsolve-pay) - [TS Protect](https://ticketsolve.com/features/ticketsolve-protect) - [Event Hub](https://ticketsolve.com/features/event-hub) - [Projects](https://ticketsolve.com/features/projects) - [Built Differently](https://ticketsolve.com/features/built-differently) - [A Partner, not just a Platform](https://ticketsolve.com/a-partner-not-just-a-platform) - [Resources](https://ticketsolve.com/resources) - [Blog](https://blog.ticketsolve.com/) - Success Stories - [London Museum](https://ticketsolve.com/success-stories/london-museum) - [Liverpool Royal Court](https://ticketsolve.com/success-stories/liverpool-royal-court) - [Ipswich Theaters](https://ticketsolve.com/success-stories/ipswich-theaters) - [Venue Cymru](https://ticketsolve.com/success-stories/venue-cymru) - [The Book of Kells Experience](https://ticketsolve.com/success-stories/the-book-of-kells-experience) - [Farnham Maltings](https://ticketsolve.com/success-stories/farnham-maltings) - [Don't just take it from us](https://ticketsolve.com/dont-just-take-it-from-us) - [Request a Demo](https://ticketsolve.com/request-a-demo) [Request a Demo](https://ticketsolve.com/request-a-demo) [Request a Demo](https://ticketsolve.com/request-a-demo) - [Home](https://blog.ticketsolve.com/) - [Ticketsolve](https://blog.ticketsolve.com) - Recent Case Studies from the Community [News and Events](https://blog.ticketsolve.com/tag/news-and-events) Published September 30, 2026 # Recent Case Studies from the Community Discover recent case studies from the Ticketsolve community. ![Paulie Musselwhite](https://blog.ticketsolve.com/hs-fs/hubfs/65038303611__5F3604E9-0C98-42F5-8A36-8569AADCC3B2.fullsizerender.jpg?width=32&height=32&name=65038303611__5F3604E9-0C98-42F5-8A36-8569AADCC3B2.fullsizerender.jpg) [Paulie Musselwhite](https://blog.ticketsolve.com/author/paulie-musselwhite) 3 Minutes ![Recent Case Studies from the Community](https://blog.ticketsolve.com/hubfs/Blog%20Images%202026%20(40).png) Contents Across the Ticketsolve community, we regularly hear how our customers are working smarter, using Ticketsolve features in exciting ways, and how they're supporting their teams and delivering great audience experiences. We've been working with some of our amazing venues to share more of these stories through new [case studies](https://ticketsolve.com/case-studies)!  If you’re already part of the Ticketsolve family, our case studies offer a look at how other venues in the community are solving real challenges, from managing complex venue setups to simplifying daily workflows. If you’re currently exploring whether Ticketsolve is the right fit for your venue, we hope these success stories give you  an idea of what it means to work with a  partner who genuinely champions your success!    Read on to discover stories from Ipswich Theatres, Venue Cymru, Marine Hall, Leicester Square Theatre, ACCA, and St Helens Theatre Royal.    ![Image of a crowd watching a band at Ipswich Corn Exchange](https://blog.ticketsolve.com/hs-fs/hubfs/6926f0986a3051997ee2187b_Frank-Turner-1-1500x855.jpg?width=1500&height=855&name=6926f0986a3051997ee2187b_Frank-Turner-1-1500x855.jpg) ## How Ipswich Theatres Powers Multi-Venue Operations with Ticketsolve   Managing external agency sales used to mean checking third-party tickets against shared spreadsheets at the door, creating delays and extra work for the team at Ipswich Theatres. Introducing Ticketsolve’s agency allocation setup allowed them to scan third-party bookings directly alongside venue sales, giving them real-time visibility over who was in the room and reducing reliance on agency bookings.   The team has also worked with Ticketsolve to unify reporting, streamline high-volume on-sales, and upskill and empower the in-house team, allowing them to manage three to four venues simultaneously with complete confidence.   [*Read more*](http://ticketsolve.com/case-studies/ipswich-theatres-and-ticketsolve)   ## ![69835e9a76ace8ffcd37d29d\_494402902\_10162471274001112\_2712162926865444968\_n](https://blog.ticketsolve.com/hs-fs/hubfs/69835e9a76ace8ffcd37d29d_494402902_10162471274001112_2712162926865444968_n.jpg?width=2048&height=1364&name=69835e9a76ace8ffcd37d29d_494402902_10162471274001112_2712162926865444968_n.jpg) ## Flexible Support and Unified Operations for Venue Cymru   Sitting right on the seafront in Llandudno, Venue Cymru welcomes over 5,000 guests across its 1,500-seat auditorium, arena, and conference hall, alongside managing programming for nearby Theatr Colwyn.   Safe to say, their program is both packed and incredibly varied, meaning the small team is constantly amending seating plans, building relationships with agents or keeping an eye on busy on-sales, alongside managing sales at the box office and day-to-day operations.   The Venue Cymru team has been able to rely on Ticketsolve to provide much neaded support: offering the training they need, and responding to last-minute urgent requests as well as day-do-day queries.   [Read the full case study](https://ticketsolve.com/case-studies/venue-cymru-and-ticketsolve)   ![Image of Marine Hall c Wyre Council](https://blog.ticketsolve.com/hs-fs/hubfs/Fleetwood-Marine-Hall-c-Wyre-Council.jpg?width=1024&height=682&name=Fleetwood-Marine-Hall-c-Wyre-Council.jpg) ## Transforming Box Office  Operations for Marine Hall   When Marine Hall in Fleetwood set out to expand its event programme, the team needed a box office platform that could actively support audience development and handle complex show builds, rather than just a basic sales setup. By switching to Ticketsolve, the venue unlocked advanced customer segmentation, streamlined retail reporting and transformed its back-office operations.   As the Marine Hall team noted: '*Ticketsolve sees venues predominantly as partners, and works with us make the work we do as successful as possible.'*   [*The full case study*](https://ticketsolve.com/case-studies/marine-hall-and-ticketsolve)   ![Image of Leicester Square Theatre auditorium](https://blog.ticketsolve.com/hs-fs/hubfs/Auditorium-3-1%20(1).webp?width=1792&height=1194&name=Auditorium-3-1%20(1).webp) ## Ticketsolve Protect and Leicester Square Theatre   Leicester Square Theatre received multiple refund requests every day - adding to the workload of an already busy team. Despite this, Sales Manager Gillian Toddfrey had held off on introducing ticket protection for years, because she didn’t want to compromise on the customer service her box office was known for.   That was until she tried Ticketsolve Protect. Since introduction, the percentage of sales refunded has halved, the box office team has less work to do, and LST has even earned money - all this without affecting customer satisfaction.   [Read the full case study here](https://ticketsolve.com/case-studies/how-ticketsolve-protect-worked-for-leicester-square-theatre)   ![External Image of Attenborough Centre for the Creative arts](https://blog.ticketsolve.com/hs-fs/hubfs/ACCA-building-image-FB.jpg?width=2400&height=1800&name=ACCA-building-image-FB.jpg) ## Improved Support and an Intuitive System for Attenborough Centre for the Creative Arts   When Arron Polton-Gower set out to move Attenborough Centre for the Creative Arts' box office to Ticketsolve, he wasn't necessarily looking for specific features. He wanted something his whole team could use, and a support team that was just a phone call away. A year and a half on from moving, the centre now has a more confident team, faster event setup and a booking journey that reflects the quality of their programme.   [Read more](https://ticketsolve.com/case-studies/a-system-and-support-for-the-team)     ![Screenshot 2026-07-24 161601](https://blog.ticketsolve.com/hs-fs/hubfs/Screenshot%202026-07-24%20161601.png?width=1049&height=637&name=Screenshot%202026-07-24%20161601.png) ## Ticketsolve Pay and St Helen’s Theatre Royal   St Helens Theatre Royal is a much-loved regional venue with a busy and varied programme and a loyal local audience. It is managed by a small team who each wear several hats, and requires robust systems to sit behind and support their activities - amongst that, their payment system.   They moved to Ticketsolve Pay earlier this year and have seen huge improvements in terms of payment success and conversion, and also for their team. With payments and ticketing in one system, reconciliation now runs through a single dashboard, saving the team time and energy every day.   [Discover the success story](https://ticketsolve.com/success-stories/st-helens-theatre-royal)   From streamlining multi-venue operations and boosting team confidence to unlocking new efficiency with Ticketsolve Pay and Protect, these stories highlight just a fraction of the innovation happening across our community every day. [You can explore our full library of case studies here](https://ticketsolve.com/case-studies)to see even more ways venues across the UK and Ireland are driving success.   Has your venue recently transformed a process, tried a new approach to audience development, or made life easier for your box office team? If you have a story, a win, or a recent project you’re proud of that would make a great case study, [we’d love to hear from you](mailto:talktickets@ticketsolve.com).    Share ## Let's start something brilliant together We’d love to show you how we can help you thrive. [Request a Demo](https://ticketsolve.com/request-a-demo) [![Negative-Imagotype@3x](https://blog.ticketsolve.com/hs-fs/hubfs/Negative-Imagotype@3x.png?width=150&height=28&name=Negative-Imagotype@3x.png "Negative-Imagotype@3x")](https://ticketsolve.com/) Creating success together ![Creating success together](https://blog.ticketsolve.com/hs-fs/hubfs/Ticketsolve_February2026/images/68f8bb0f07e77f6ca705bd58_vdfvdf.png?width=119&name=68f8bb0f07e77f6ca705bd58_vdfvdf.png "Creating success together") ![Creating success together](https://blog.ticketsolve.com/hs-fs/hubfs/Ticketsolve_February2026/images/68f8bb0fd96ff3fb488a3f36_dfgfbdgf.png?width=119&name=68f8bb0fd96ff3fb488a3f36_dfgfbdgf.png "Creating success together") ![Creating success together](https://blog.ticketsolve.com/hs-fs/hubfs/Ticketsolve_February2026/images/68f8bb0f2ffd8bcfeb561595_fv%20dfvd.png?width=119&name=68f8bb0f2ffd8bcfeb561595_fv%20dfvd.png "Creating success together") ![Creating success together](https://blog.ticketsolve.com/hs-fs/hubfs/Ticketsolve_February2026/images/68f8bb0f30c60cad29156220_fbfgbg.png?width=119&name=68f8bb0f30c60cad29156220_fbfgbg.png "Creating success together") ![Creating success together](https://blog.ticketsolve.com/hs-fs/hubfs/Ticketsolve_February2026/images/68f8bb10990703646d4460ce_fdvdf.png?width=119&name=68f8bb10990703646d4460ce_fdvdf.png "Creating success together") Join our newsletter to stay up to date on features and releases. By subscribing you agree to Ticketsolve’s Privacy Policy and provide consent to receive updates from our company. - Features - [Ticketing](https://ticketsolve.com/features/ticketing) - [Marketing](https://ticketsolve.com/features/marketing) - [Fundraising](https://ticketsolve.com/features/fundraising) - [CRM](https://ticketsolve.com/features/crm) - [Integrations](https://ticketsolve.com/features/integrations) - [Data & Insights](https://ticketsolve.com/features/data-and-insights) - - [TS Pay](https://ticketsolve.com/features/ticketsolve-pay) - [TS Protect](https://ticketsolve.com/features/ticketsolve-protect) - [Event Hub](https://ticketsolve.com/features/event-hub) - [Projects](https://ticketsolve.com/features/projects) - [Built Differently](https://ticketsolve.com/features/built-differently) - Success Stories - [London Museum](https://tticketsolve.com/success-stories/london-museum) - [Liverpool's Royal Court](https://ticketsolve.com/success-stories/liverpool-royal-court) - [Ipswich Theaters](https://ticketsolve.com/success-stories/ipswich-theaters) - [Venue Cymru](https://ticketsolve.com/success-stories/venue-cymru) - [The Book of Kells Experience](https://ticketsolve.com/success-stories/the-book-of-kells-experience) - [Komedia Bath](https://ticketsolve.com/success-stories/komedia-bath) - [Farnham Maltings](https://ticketsolve.com/success-stories/farnham-maltings) - [Lime Tree Theatre & Belltable](https://ticketsolve.com/success-stories/lime-tree-theatre-belltable) - [Wild Arts](https://ticketsolve.com/success-stories/wild-arts) - How we Help - [A Partner, Not Just a Platform](https://ticketsolve.com/a-partner-not-just-a-platform) - [Resources](https://ticketsolve.com/resources) - [Partnerships](https://ticketsolve.com/industry-partnerships) - [Webinars](https://ticketsolve.com/webinars) - [Workshops & Events](https://ticketsolve.com/workshops-and-events) - Resources - [Blog](https://blog.ticketsolve.com/) - [Help Center](https://ticketsolve.zendesk.com/hc/en-us) - [Training](https://ticketsolve.zendesk.com/hc/en-us/sections/360010115051-The-Basics) - [Video Tutorials](https://ticketsolve.zendesk.com/hc/en-us/sections/12909527372180-Resources) - [Request a Demo](https://ticketsolve.com/request-a-demo) - [Contact](https://ticketsolve.com/contact) - Company - [About us](https://ticketsolve.com/about) - [Our Story](https://ticketsolve.com/our-story) - [Careers](https://ticketsolve.com/careers) - [Contact](https://ticketsolve.com/contact) - [Privacy & Cookies](https://ticketsolve.com/privacy-cookies) © 2026 Ticketsolve. 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