--- title: Meet Our New Team Members & A New Opportunity at Ticketsolve description: "Discover the newest members of Team Ticketsolve and explore our latest opportunity: Customer Experience Manager" image: https://blog.ticketsolve.com/hubfs/Projects%20(900%20x%20400%20px)%20(Twitter%20Post).png --- [![Ticketsolve](https://blog.ticketsolve.com/hubfs/Ticketsolve_February2026/images/68f736000138811d1177551d_888d610311d422711949baed029e6386_Frame%202147236644.svg "Ticketsolve")](https://ticketsolve.com/) - The Platform - Features - [Ticketing](https://ticketsolve.com/features/ticketing) - [Box Office](https://ticketsolve.com/features/box-office) - [Marketing](https://ticketsolve.com/features/marketing) - [Fundraising](https://ticketsolve.com/features/fundraising) - [CRM](https://ticketsolve.com/features/crm) - [Integrations](https://ticketsolve.com/features/integrations) - - [Data & Insights](https://ticketsolve.com/features/data-and-insights) - [TS Pay](https://ticketsolve.com/features/ticketsolve-pay) - 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Over the past few months, we’ve welcomed some fantastic new colleagues across support and engineering. Each brings unique skills and experiences (and plenty of personality) to Team Ticketsolve. We’re also excited to share details of a brand-new role we’re looking to fill: Customer Experience Manager. This position is designed to make sure customer experience sits right at the heart of everything we do. More on that below, but first, meet the newest members of Team Ticketsolve! ##### **![Meet the team Website (15)](https://blog.ticketsolve.com/hs-fs/hubfs/Meet%20the%20team%20Website%20(15).png?width=204&height=204&name=Meet%20the%20team%20Website%20(15).png)Didier Chui | Customer Support and Training Specialist** Based in Birmingham, Didier has jumped right in to supporting our community, making sure customers get the help they need. With experience as an Educational Support Coordinator, she’s a natural at problem-solving and training. Away from work, you’ll find Didier gaming, planning her next adventure (she’s already three trips in this year!), or enjoying live music. At home, she’s kept company by Mochi, her adorably round hamster. ##### **![Meet the team Website (10)](https://blog.ticketsolve.com/hs-fs/hubfs/Meet%20the%20team%20Website%20(10).png?width=224&height=224&name=Meet%20the%20team%20Website%20(10).png)Sarah Snee | Customer Support and Training Specialist** Joining us in Dublin, Sarah is part of our Customer Support and Training team, helping venues get the very best out of Ticketsolve. With a background spanning festivals and theatres (including the Gate, the Abbey, Project Arts Centre, DIFF, and Dublin Fringe Festival) she knows first-hand the challenges and joys of front of house and box office life. When not supporting our customers, Sarah is either reading, making music, or kept on her toes by her two dogs (one big, one small — the perfect duo). ##### **![Meet the team Website (12)](https://blog.ticketsolve.com/hs-fs/hubfs/Meet%20the%20team%20Website%20(12).png?width=204&height=204&name=Meet%20the%20team%20Website%20(12).png)Matija Čupić | Backend Engineer** Working from Belgrade, Serbia, Matija is helping us build and refine the tools that power Ticketsolve. He started his career in technical marketing before moving into software engineering, and has since held roles as an engineer, team lead, and co-founder across developer tooling, fintech, and sales tech. Outside of work, Matija is passionate about sports (running and weightlifting), gaming, and playing piano. He and his wife also share their home with four rescue cats: Fibi, Lemi, Goku, and Frida. ##### **![Meet the team Website (14)](https://blog.ticketsolve.com/hs-fs/hubfs/Meet%20the%20team%20Website%20(14).png?width=201&height=201&name=Meet%20the%20team%20Website%20(14).png)Ewan McDougall | Software Developer** Based in the beautiful Highland Perthshire, Ewan is one of the brains behind making sure “the buttons work” (his words, not ours!). He’s worked with Ticketsolve before, as well as for a digital design agency, fintech startup, and an automated video interview platform. With a Fine Art degree at the start of his career, Ewan has always blended creativity and tech, from designing museum interactives to programming. When he’s not coding, you’ll find him running or cycling through the hills with friends and family. #### **We’re Hiring: Customer Experience Manager** We’ve also looking to recruit for a brand new role: Customer Experience Manager. This role will ensure our operations team continues to deliver exceptional customer service, working across support, onboarding, and customer success to keep service standards high and processes smooth. The Customer Experience Manager will: - Lead and support our customer-facing teams, making sure daily service targets are met. - Manage performance, run 1:1s and reviews, and build a culture of accountability and improvement. - Oversee scheduling, training, escalations, and quality checks. - Partner with product and leadership to ensure customer feedback directly shapes our development roadmap. It’s a fantastic opportunity for someone who thrives on delivering outstanding customer service, streamlining processes, and leading people. If that sounds like you, or someone you know, check out the full details and apply via the link below. [![Apply to be our Customer Experience Manager ��](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2778203/interactive-197003911733.png)](https://blog.ticketsolve.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKDx7QKOZUtKIJLvCdVMH6NrDO%2FNsjM7BalfknxRtiMUdCcrHeoHCG%2BdvHpib%2F31EMni%2BT6IrH5tx8n8ut%2Fcxqag3YcOXlfOjW6cMfd3jInnUURt7P3LP6fTRX5lhgIKWbKXAHP3jad4BzL2J%2FrBsVuMblbJ0xfemtsbsIXht%2BRvWUV2gWHh8a7lGAeqSaFNXAlvYwAJ9lp3A161FWuPVVCowJCSW2wUiTeosasu0D5992iKHo7&webInteractiveContentId=197003911733&portalId=2778203) Share ## Let's start something brilliant together We’d love to show you how we can help you thrive. 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By subscribing you agree to Ticketsolve’s Privacy Policy and provide consent to receive updates from our company. - Features - [Ticketing](https://ticketsolve.com/features/ticketing) - [Marketing](https://ticketsolve.com/features/marketing) - [Fundraising](https://ticketsolve.com/features/fundraising) - [CRM](https://ticketsolve.com/features/crm) - [Integrations](https://ticketsolve.com/features/integrations) - [Data & Insights](https://ticketsolve.com/features/data-and-insights) - - [TS Pay](https://ticketsolve.com/features/ticketsolve-pay) - [TS Protect](https://ticketsolve.com/features/ticketsolve-protect) - [Event Hub](https://ticketsolve.com/features/event-hub) - [Projects](https://ticketsolve.com/features/projects) - [Built Differently](https://ticketsolve.com/features/built-differently) - Success Stories - [London Museum](https://tticketsolve.com/success-stories/london-museum) - [Liverpool's Royal Court](https://ticketsolve.com/success-stories/liverpool-royal-court) - [Ipswich Theaters](https://ticketsolve.com/success-stories/ipswich-theaters) - [Venue Cymru](https://ticketsolve.com/success-stories/venue-cymru) - [The Book of Kells Experience](https://ticketsolve.com/success-stories/the-book-of-kells-experience) - [Komedia Bath](https://ticketsolve.com/success-stories/komedia-bath) - [Farnham Maltings](https://ticketsolve.com/success-stories/farnham-maltings) - [Lime Tree Theatre & Belltable](https://ticketsolve.com/success-stories/lime-tree-theatre-belltable) - [Wild Arts](https://ticketsolve.com/success-stories/wild-arts) - How we Help - [A Partner, Not Just a Platform](https://ticketsolve.com/a-partner-not-just-a-platform) - [Resources](https://ticketsolve.com/resources) - [Partnerships](https://ticketsolve.com/industry-partnerships) - [Webinars](https://ticketsolve.com/webinars) - [Workshops & Events](https://ticketsolve.com/workshops-and-events) - Resources - [Blog](https://blog.ticketsolve.com/) - [Help Center](https://ticketsolve.zendesk.com/hc/en-us) - [Training](https://ticketsolve.zendesk.com/hc/en-us/sections/360010115051-The-Basics) - [Video Tutorials](https://ticketsolve.zendesk.com/hc/en-us/sections/12909527372180-Resources) - [Request a Demo](https://ticketsolve.com/request-a-demo) - [Contact](https://ticketsolve.com/contact) - Company - [About us](https://ticketsolve.com/about) - [Our Story](https://ticketsolve.com/our-story) - [Careers](https://ticketsolve.com/careers) - [Contact](https://ticketsolve.com/contact) - [Privacy & Cookies](https://ticketsolve.com/privacy-cookies) © 2026 Ticketsolve. 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