A few things worth catching up on: a Ticketsolve content update

The last few months have been busy ones, both for the sector and for Team Ticketsolve.

From new releases to sector news to community case studies, there’s a few pieces we’ve published that you might have missed, so we’ve pulled together a content round up, grouped by subject so you can go straight to whatever's most useful for you right now.

Community updates

The truest measure of a platform is what the people using it say about it! Here’s what Ticketsolve users have to say, through the comments that accompanied our highest ever NPS score and two community case studies from customers who have seen huge improvements after moving to Ticketsolve from other systems:

A 96 Net Promoter Score, and the comments behind it

Ticketsolve's Net Promoter Score stands at 96 this year. Find out more about the comments behind the score and why our customers choose Ticketsolve.

A System the Whole Team Can Use, Backed by Support They Can Actually Reach

When Arron Polton-Gower set out to move Attenborough Centre for the Creative Arts' box office system from Spektrix, he wasn't necessarily looking for specific features. He wanted something his whole team could use, and a support team that was just a phone call away. A year and a half on from moving to Ticketsolve, the centre now has a more confident team, faster event setup and a booking journey that reflects the quality of their programme.

From Manual to Modern: How Two Regional Theatres Transformed Their Box Office

Miles Leven has implemented Ticketsolve at two theatre venues during his career, and previously worked with the system at a third. Across each organisation, his goal has remained the same: to help small and mid-scale theatres operate with the professionalism of larger venues, while staying financially sustainable.

Features

Ticketsolve releases new features every week, and in our blog we share deep dives into our updates and the difference they’ll make for venues. In recent posts, find out more about our RSVP feature and Abandoned Cart Automation, both created to solve the problems that organisations face every day - and if you want even more feature news, we’ve also shared a round-up of everything else we released between April and June.

Recover lost bookings with our new Abandoned Cart Automation

Ticketsolve's Abandoned Cart Automation sends a reminder to customers who start a booking but don't finish it, giving them an easy way to return & check out.

Fill the Room at Your Free Events with RSVP

Ticketsolve's RSVP lets customers confirm or decline attendance for free and comp events with a single click, straight from their pre-event alert email.

And if you want the full round up…Q2 2026 at Ticketsolve: recovering abandoned carts, rolling memberships and smarter reporting

A rundown of Ticketsolve’s weekly updates, released between April and June 2026, and what they mean for venues, festivals and box office teams.

Sector thoughts

Pricing rules, funding cycles and audience research… Here's Team Ticketsolve’s thoughts on the latest sector news, research, and guidelines.

Showing the right ticket price up front: pricing transparency according to CMA guidance

Transparent pricing is back in the spotlight- if you’re concerned about your organisation’s compliance as a result, here's an overview of what the rules ask for, as well as an overview of the two tools available within Ticketsolve to ensure that showing the full ticket price up front is straightforward.

National Portfolio Investment Programme 2028-33: what we know so far

Arts Council England has shared the first details of the 2028-33 National Portfolio programme. Here's what's confirmed so far, and what you can do before September.

The Welsh exception: what the new Audiences in Wales report tells us about our sector

69% of Welsh people went to an arts event last year. Our takeaways from The Audience Agency's new Audiences in Wales report, and what they mean for venues.

Long reads

Most venues are sitting on more data than they have time to use. These two pieces are longer reads, made for when you’re looking to start turning those numbers into decisions.

A practical guide to metrics, insight and better decisions: Audience data for arts venues

How venue teams can turn the numbers they already have into decisions that grow audiences, prove impact and free up time.

Whitepaper: Three steps to better metrics

For venue teams who want to turn data into better decisions, not bigger reports.

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